Didi Davis
1636 Hart Road, Knoxville, TN 37922| +1-865-671-1624 | didi@serendipityhealth.net


Professional Experience                               

April 2009 – Present                          Serendipity Health, LLC

Founder and President of Serendipity Health and subject matter expert for interoperability standards as related to the US National efforts as well as international efforts in Europe, Asia, Canada, and Australia. Serendipity Health provides consulting services for the advancement and deployment of connected healthcare. Mission is to collaborate to provide interoperability design and strategy for all healthcare stakeholders within hospitals, physician practices, ambulatory, health information exchanges, and vendors to deploy health information technology to improve patient safety and quality of care.


April 2006 – March 2009                       HIMSS - Healthcare Information and Management Systems Society

Sr. Director, Integrating the Healthcare Enterprise  

Didi Davis was Sr. Director of Integrating the Healthcare Enterprise (IHE) for the Healthcare Information and Management Systems Society (HIMSS). Her responsibilities included overall financial and strategic planning for all execution and direction of the IHE initiative. In addition, she had reporting responsibility for the secretariat of the International Organization of Standardization (ISO) global standards technical committee for healthcare IT known as TC-215. The IHE duties included responsibility for the four domains that HIMSS sponsored (IT Infrastructure-ITI, Patient Care Coordination-PCC, Patient Care Devices-PCD, and Quality, Research, and Public Health-QRPH. She had responsibility for these domains and their related projects, activities and committees within HIMSS along with the deployment activities such as the Interoperability Showcases. Mrs. Davis was responsible for the 2004-2009 Interoperability Showcases for HIMSS held globally in the US, Europe and Asia and managed 4 full time employees and oversaw 18 committees made up of 500+ volunteers both nationally and internationally for both IHE USA and IHE International.


June 1999 to March 2006                                  Eclipsys Corporation

Director, Market Operations – Technology and Integration

Responsible for interpretation of various industry integration standards and technology direction related to platform architecture and integration. Served on various committees and represented Eclipsys at various standard development organizations such as Health Level 7 (HL7), member of ASTM, member of the HIMSS Standards Task Force, member of the HIMSS RHIO/HIE Task Force, EHRVA Primary Representative, HITSP Panel member, HIMSS/IHE Liaison to Connecting for Health, and was also one of the founding Co-Chairs of the IT Infrastructure Planning Committee within Integrating the Healthcare Enterprise (IHE) initiative. Authored whitepapers, articles and co-chair of the 2005 and 2006 HIMSS Interoperability Showcases for HIMSS. Responsible for helping to set and demonstrate healthcare standards direction within these organizations but also interpreted these standards to ensure their adoption within the Eclipsys development process. Responsible for communication of business requirements to the development teams for newly evolving integration standards and customer requirements for technology changes for various hardware and software components including technology and integration product strategy and direction.  Marketing and sales support duties included architecture and/or integration presentations, customer discussions, conference calls and other customer follow up to support entire sales cycle for both existing customers as well as net new customers. . Duties included: product planning, packaging, positioning, pricing, and promotion of eLink Enterprise Application Integration technologies.


October 1997 to June 1999                   MSI Solutions, Inc.

Integration Architect/Sr. Technical Project Manager

Reported to the Vice President of Implementation. Responsible for both interface code development as well as project management duties for customer integration projects totaling over 120 interfaces. Authored technical documentation (interface specifications, technical manuals, test plans) This included approximately 60 animation interfaces developed utilizing the eWebIT eLink Enterprise Application Integration Technology.  Developed extensive knowledge of industry standard message protocols, including; TCP/IP, EDI/X.12, DICOM, HL7 2.x, HL7 3.0, XML and SOA utilizing the eWebIT eLink Enterprise Application Integration technology. Also responsible for technical training and consultation to customers and staff. Project manager and lead customer executive working with UNUM/Provident Corporation to develop architectural and integration strategy for a custom nationwide call center application. Managed 18 integration development resources to code, test and bring 72 interfaces live over the course of one year. Grew initial contract from $27,000 worth of integration consulting to over $1.2ML in the period of one year. 


May 1994 to September 1997                Omnicell Technologies, Inc.

Regional Vice President, Implementation – Southeastern Division

Managed southeastern territory which consisted of nine states (Arkansas, Tennessee, North Carolina, Louisiana, Mississippi, Alabama, Georgia, South Carolina, and Florida).  Primary customer contact for the life of the system and responsible for overall customer satisfaction with the system and installation staff. Managed 20 full-time employees including Project Managers, Implementation Specialists, Validation Managers and Field Engineers. Responsible for entire installation process and resource allocation for the territory.  Collaborated with six district sales managers to monitor sales forecasting for accuracy and help maintain budget compliance within territory. Member of development support committee to provide input to improve new products reliability during beta testing. Outstanding performance award “People Make it Happen in 1997”


Project Manager

Primary point of contact in field for installation and implementation of hardware and software sold by company. Organized curriculum and schedules for all training of hospital personnel. Developed training plans and programs for clinician, pharmacist, pharmacy and material technicians, material managers, and any other hospital personnel as necessary. Responsible for the configuration process and manufacturing orders for all hardware custom built for the customer. Responsible for system configuration, reporting and training of both software and hardware system optimization, recurrent training recommendations or any enhancement recommendations. Assisted sales managers and company personnel with product trials, evaluations, demonstrations and all other customer needs.  Collected and analyzed data for internal and external requirements, including economic assessments. Responsible for beta testing and development of configuration software used in the manufacturing process for all hardware systems shipped from plant to customer site.


University of Tennessee Health Plan, Inc.

January 1994 - May 1994                                   Provider Relations Manager                                                                

Responsible for the day-to-day administration of provider relations in a managed care setting.  Duties included the initialization and conversion of a new computer management system, claim research, inpatient denials, referral denials, primary care physician change letters and maintenance of provider files and contracts and other daily communications with Providers.  Consulted with drug representatives regarding formulary requests.


University of Tennessee Medical Center at Knoxville

September 1991 - December 1994                     Budget Analyst           

Responsible to associate administrator for financial and statistical programs for six departments including pharmacy, food and nutrition services, laundry, diabetes center, materials management.  Various duties included monitoring and producing reports to present financial information for revenue, expense and profit margin performance compared with budget for personnel, materials, supplies, and equipment. Analyzed variances and documented reasons for variances and initiated further investigation with area heads where necessary. Developed and proposed charge schedules to achieve proposed revenue and profit margins projections. Monitored departmental and patient charges to assure pricing and charging accuracy. Initiated and maintained programs to accurately record workload, productivity and departmental charging. Contributed to various committees to create requests for proposals for hospital system acquisitions. Responsible for training hospital personnel in various departments on programs developed to monitor workload, productivity and departmental charging.  Maintained and reviewed personnel statistical data relative to FTE's, hours worked, hours paid, and position control. Assisted in all financial planning and administration of departments.


John H. Ruble, CPA

April 1986 - September 1991                             System Administrator 

Position involved all facets of payroll and payroll auditing, implemented general ledger software program, billing and bookkeeping and accounts receivable for company, computer file maintenance, general bookkeeping, dBASE III PLUS programming, word processing techniques, data entry, typing, communication skills, and completing various tax forms. These included partnership, corporate, individual, state unemployment, and various other state and local tax forms required for business filing.


State Farm Insurance, Bill Fox Agency

September 1984 - March 1986                           Office Associate

Position involved insurance rating, processing policies, and all general office duties.



Graduated June 1987 – Computer Science Degree

Graduated with High honors.  (3.5/4.0 GPA), President's Honor List and Dean's List



Available upon request


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